Voice of the Customer, and Value Propositions, Southwest Airlines Essay

utter of the Customer, and Value Propositions, south-west air passages - Essay ExampleSimilarly, the airways prices are rated good compared to those of its competitors whose rating is rattling good. This completely locks out customers who may want to travel on a constrained budget, and creates a arena day for south-west Airlines competitors. Southwest Airlines parking is rated at unsatisfactory. This is a very sorry state of affairs for the flight path, especially if it has any intentions of outdoing other players in the airline industry. By all means, this needs to be fixed urgently to save the airline from further damage. Finally, the airlines decoration is rated at acceptable against its competitors rating of very good. This in stub means that customers who value decoration provide travel with the competitor airline at the expense of Southwest Airlines. Other areas such as HR and Menu generally enjoy good ratings if compared with Southwest Airlines competitors. They do not need urgent attention at the moment.In a nutshell, Southwest Airlines must employ more effort to improve the above key areas if it is to remain competitive in the airline industry. This is especially because the airline industry is such that any small thing can adversely affect the performance of an airline.For business class travelers who need to travel frequently between cities, Southwest Airlines will be very convenient. Unlike other airlines, Southwest Airlines has frequent flights between cities and is