The basics of quality management Essay Example | Topics and Well Written Essays - 1500 words

The basics of quality management - Essay Example His research took place during the Second World War when there was a need for quality appraisal in strategic goods such as ammunitions and other products used during the war. His ideas were also borrowed from Japans need to improve the quality in the building of its country. The theory was based on 14 major principles that explained quality management processes (Adetule 50). Deming’s theory is also based on the principle of profound knowledge that is crucial in the success of an organization. Reflective knowledge is based on four principles that generalize the 14 pillars of the theory. System appreciation includes comprehension of the company’s ways of operation. Workers have to understand the code of conducts before employing quality management in the organization. Variation knowledge provides for changes in the organization that may happen before quality monitoring. Psychology knowledge assists the managers to understand customer and employee trends that may affect th e operation of quality management procedures. Deming continued his research in countries with developing industrial environments and used his knowledge to come up with principles such as Plan-Do-Check-Act that can be used for continuous quality improvement (Adetule 49). His research projects began during his career as an engineer where he used his knowledge in human relations to standardize production in companies that he worked. Joseph teamed up with other scholars to write books and campaign the need for a standardization organization that would monitor the quality of goods and services in the markets. The ‘Juran Trilogy approach highlighted on managerial processes that would affect quality management tactics in businesses (Adetule 49). They include quality improvement, control and planning. He also incorporated the use of statistical and scientific methods such as acceptance sampling and control charts in quality management. Cause-and-effect diagram or the Ishikawa chart